Appointments
If you need to cancel an appointment, a 48-hour notice
is required. We ask that you please arrive 10 minutes
before your appointment time so that you can complete
any required check-in forms and consents. We make
a sincere effort to adhere to our appointment schedule,
but emergencies
do occur, and delays are sometimes unavoidable. We thank
you in advance for your patience should a delay occur
during your visit with us.
Appointments can be made via telephone or in person.
Please have your insurance information ready to give
the receptionist when you call. If for some reason the
USON physician that you have requested is not
available, we will try to accommodate your request in
the earliest
time available or give you the option of scheduling with
another physician.
Your appointment will usually be confirmed one or two
days prior to your scheduled visit to our office.
Insurance
Claims We
participate with Medicare and
many commercial insurances and
managed care health plans. However,
we
encourage
you to check with your insurance
provider manual to be sure your
plan allows you to be seen by
one of our providers. Many
plans require a referral to be
seen by a specialist, so please
be sure to obtain one
prior to your visit. This will
avoid us from having to reschedule
your appointment. We process
all insurance claims if we are
provided with the accurate information.
We ask that you please carefully
check your "New Patient Insurance
Form" for accuracy after completing
and also notify our office of
any changes with
your insurance prior to your
next appointment. If you have
any questions regarding your
coverage and/or benefits, please
contact your employer or insurance
company.
Payment
Information Most insurance plans require that you pay a co-payment and/or deductible
for your visit. This, as well as any outstanding balance not covered by your
insurance company, will be your responsibility and will be expected at the time
of your visit. We accept cash, personal checks, Visa and Mastercard. We do not
accept post-dated checks, nor do we hold checks. Additionally, we ask for advance
payment of co-payments, co-insurance and/or unmet deductibles prior to
scheduling surgery. We require a $100 refundable deposit by Visa or Mastercard
only prior to scheduling a vasectomy. Our billing department will be happy to
assist you with any questions or concerns regarding billing issues – (702)
877-0814.
Telephone
Calls We have an automated
phone system designed to help expedite your call. Please
listen to the options menu, then select the appropriate
prompt, and your call will be directed accordingly.
If you speak to a nurse and you are expecting a return
call, please allow 24-48 hours (depending on the urgency
of your concern).
Prescription
Refill Requests Please have your pharmacy
fax a request to (702) 877-0351.
Please allow 2 business days
for your request to be completed.
All prescription refill requests
are processed during normal
business hours. Physicians
do not refill medications after
hours, on weekends or on holidays.
Medical
Records
Requests for medical records or disability forms take up
to 7 days to complete. Please click
here to download your
HIPAA compliant medical records request form. (link to
medical records authorization form) You may then fax the
signed form to (702) 579-2302. If you are requesting to
pick up those forms once they are complete, please indicate
at which office location you would like to pick them up. Referrals
Many patients are sent to us by referral from their family
physician for specialty care. If you were referred to our
office, please make this fact known so that we may share
our findings with your personal physician.
Hospitalization
If you require hospitalization, our office will make arrangements
for your admission. Any business matters regarding the
payment of the hospital account are customarily discussed
with the Hospital Admitting Office at the time of the admission.
Our office and the hospitals are separate business organizations,
and bills for each will be submitted separately. Our office
bill will include medical care administered by our physicians
during your hospital stay.
